Patient safety
Compliance & best practices
Commitment to inclusivity
Everyone receives the same high-quality care here, regardless of race, color, national origin, primary language, religion, sex, sexual orientation, age, or disability. Always.
Team training
Our team holds training sessions every quarter on topics that directly affect our patients, so everyone stays current and consistent. Grand.Dental is an approved dental continuing education sponsor of the Iowa Dental Board.
Infection control
We follow the Centers for Disease Control and Prevention's Guidelines for Infection Control in Dental Settings and the stringent best practices recommended by the American Dental Association. Our clinical team is trained every year in infection control and our office protocols, most recently in August 2026.
Water safety & testing
For routine procedures, we use commercially deionized water passed through filters made specifically for dental waterlines. The filters were last changed on August 7, 2026, and last one year. An independent laboratory tests our waterlines twice a year to confirm bacteria levels are below the recommended limit; all lines passed on January 15, 2026. For surgery, we use sterile water.
Sterilization & sterilization monitoring
Our four autoclave sterilizers are tested every week to confirm they kill microbes, through The University of Iowa's sterilization monitoring program. Every instrument is individually packaged with a sterilization indicator and opened in front of you.
Emergency medical preparedness
Our entire team is certified in basic life support (BLS) and trained in our emergency protocols, which follow the recommendations of the American Dental Association and other authorities. Our most recent annual emergency preparedness training was in September 2026.
HIPAA technological safeguards
An established local IT provider protects and monitors our computer systems to enterprise standards. Our technology policies follow the best practice recommendations of the American Dental Association. Dr. Andrew Stevenson is our designated Security Officer. Our most recent annual HIPAA policy review was in February 2026.
HIPAA administrative safeguards
We maintain a security risk assessment, as required by law, and have strong policies in place to protect patient information, again following the best practices recommended by the American Dental Association. Dr. Chad Stevenson is our designated Compliance Officer. Our most recent annual HIPAA policy review was in February 2026.
Aids in communication
If you need help communicating, such as a qualified sign language or foreign language interpreter, or written information in another format or language, we provide it at no cost. Please let us know before your appointment so we can arrange it.